Returns & Cancelation policy

Unwanted items

Under the European Union Distance Selling Directive you are entitled to a 7 day cooling off period. This means you can return your order in its original condition unopened to us within 7 days of the date on which you receive it.

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery, like registered mail.

Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.

Please be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

The right to cancel your order does not apply to goods that are sealed and cannot be resold once opened. This does not affect your statutory rights as a consumer.


Returns

We guarantee the performance and quality of all goods we supply and believe that you will be delighted with your product. But there may be occasions where you feel it necessary to return an item.

We aim to keep the process as simple as possible. If the goods returned prove to be faulty, a replacement or repair will be carried out. If the goods being replaced are no longer available, then an equivalent model will be offered.

Any goods damaged by you, or goods opened, are in violation of the warranty and any repairs or costs will be at our discretion. Refunds are given at the discretion of CakeyParty, If any goods are returned incomplete, damaged, soiled, or used, then we reserve the right to impose a charge proportionate with our costs of processing the sale. We reserve the right to restrict returns to unopened or defective products at our discretion.

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